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Archive for September, 2010

What does “Green” really mean to you, or are companies just yanking your chain?

Let’s tap the democratized web to see if being “green” really means anything to you. Over at the Software Advice Blog, they’re inviting you to take all of about 30 seconds to answer a pretty important poll: “Does the Green-ness of a company’s supply chain have any impact on you, the consumer?”

From their site:

So, what’s the real reason for the move toward green supply chains? Do these companies really care about the environment, or are they just trying to win over consumers? We’re curious: would the eco-friendliness of a company’s supply chain affect your decision to buy their products? Before we dig into these topics, we want to know what you think.

Please do Stephen and the gang at Software Advice a favor. Take their survey and let them know what you really think about companies and their purported “Green-ness.”

Write, create, produce, and 12 other ways to develop a better storyline for your life

    Photo by: Annifer Photography, Creative Commons

Photo by: Annifer Photography, Creative Commons

Fundamentally, storytelling isn’t about telling a tale, spinning a yarn, or writing eloquent prose.

It’s about doing!

It’s about getting up off of our butts and taking action. While we’re living our stories, there are times when it seems mundane, tedious, tough, unfair, scary, boring, unfocused, frightful, you name it. It’s not until we capture our stories with hindsight, write them down, and share them with the world that we can truly appreciate our journey and its impact.

So while we live them, we have to make a concerted effort to make the characters, scenes, and action compelling. In the words of Don Miller, the host of the “Storyline Conference,” the past two days in Portland, OR,

“What makes a great story also makes a great life.”

Here are my cliff notes from Storyline.

Six ways story parallels life:

  1. If you haven’t experienced something hard, you don’t have what it takes to be a hero.
  2. “Setting” is huge. Where you do what you do matters a lot. Make it meaningful and memorable.
  3. In story, as in life, “conflict” gives value to ambition. It’s good. It’s essential. The beauty of the story is when it gets tough.
  4. If you’re avoiding conflict, your avoiding creating a great story.
  5. What is the single climactic scene you’re gunning for in your story?
  6. As soon as you decide you want something, you are entering into conflict in your life. You then must trigger an “Inciting incident” to launch your quest. Without an inciting incident, whether voluntary or serendipitous, you have no story worth telling.

Eight ways to develop YOUR character in YOUR story:

  1. We all have shared agency in what we do. We are empowered to write our own stories. We have to examine the possibility that we don’t actually want to take responsibility for our lives.
  2. When you are about to begin a heated conversation or difficult negotiation, turn your palms up before you begin and keep them that way throughout the conversation. It keeps you open, honest and humble.
  3. It’s so important to know what you’re bad at. Don’t dwell on it. Just get someone to handle that area so you can concentrate on deploying your strengths.
  4. The “What if” challenge is the freedom to have absurd ideas. Write down 20 or 30 “What if’s,” and one or two will stick with you and bother you. Act upon those and create an inciting incident.
  5. Have meaning in your suffering. Our suffering needs to have real dignity.
  6. Write, create, produce, rather than consume.
  7. When it gets really tough, just be awesome.
  8. Create great scenes.

This was Don Miller’s first “Storyline Conference,” and as far as I can tell, he’s only got one more planned. It’s in January on the 23rd and 24th. If you want to craft a better story, whether its for your life, cause, product, or church, I’d be at his doorstep when those conference doors swing wide open.

CMOs: Does your green marketing pass the, “If a tree falls in the forest…” test?

What?

What?

When I was growing up, this one conundrum always bugged me:

“If a tree falls in a forest, and no one is there to hear it, does it make a noise?”

I couldn’t understand why anyone would waste energy contemplating such a question. So, as a young man, I decided to put the debate to rest once and for all with this answer: technically the falling tree by itself does not make a noise, because sound is made up of three things:

  1. A source that creates a sound wave (The falling tree)
  2. The sound wave itself (Invisible but audible waves)
  3. And a receptor of the sound wave (Someone there with eardrums to receive the waves)

If any one of these three elements is not present, then there can be no sound. In the case of our toppling tree, we have everything but a receptor (Although I suppose the animals hear it, so it does make a noise to them). Therefore, it does not make a sound to humanity.

Reasonable enough, I concluded.

The same can be said of bad green marketing and rotten advertising in general. Just apply the same three-part recipe to your green marketing, and you’ll see what I mean.

Does your green marketing…

  1. Elicit a pause?
  2. Solicit a thought?
  3. And is it complicit in changing behavior?
     The World Wildlife Fund uses the veins of leaves to tell the  story of the impact encroaching populations have on the rain forest.

Do you have the courage to run an ad without copy? The World Wildlife Fund uses the veins of a leaf to tell the story of the impact encroaching populations have on the rain forest.

First and foremost, your green marketing communications must stop the consumer in their tracks. It has to capitalize on the split-second availed to you to grab the consumer’s attention. It must be designed to elicit a pause in your prospect.

Then you have to transform that moment of fleeting attention into rapt participation in your message. “See-and-say,” “price-and-item,” unimaginative advertising produces just the opposite reaction. Rather than rewarding attention, it clubs it. So be interesting when you tell your story, and for God’s sake, ABSOLUTELY DO NOT SPELL OUT THE ENDING. Let your customer draw their own conclusions. If your story is designed and told well, I guarantee they’ll arrive at the punchline you intended. This intellectual connection will intrinsically tie them at some level to your movement. But that’s not enough for your campaign to make noise.

The "Plant Smething" movement for the Arizona Nursery Association invites you to rethink what seeds and saplings actually bring to your backyard.

The "Plant Something" movement for the Arizona Nursery Association invites you to rethink what seeds and saplings actually bring to your backyard, and then nudge you into action with a logo that is a plant stake.

Grabbing their attention and telling a compelling story are the first two elements. Your green marketing MUST provide a determined nudge toward the behavior change you are seeking. This is where your marketing becomes complicit in creating the desired behavior change. It must be active by educating the consumer on the next steps of participation and cajole them into acting upon your cause.

If your TV spot, website, direct mail, WOM stunt, banner ad, print ad, brochure miss on any one of these three essential elements, your efforts – and marketing investment – fall on deaf ears. If a client’s creative doesn’t meet or exceed every one of these three criteria, I argue that their marketing impact is diminished by at least 50 percent.

There is just too much din in the marketplace – too many towering trees in the forest – for you to stand out and be heard unless you tell truly compelling brand stories.

Types of advertising that don’t make a sound  include:

  1. Practically ALL retail advertising (IKEA and Target are among the few exceptions)
  2. ALL price-and-item car ads (Honda’s occasional Hybrid spots make some noise)
  3. 98% of the print ads in your local newspaper
  4. 97% of TV spots (Why do you think Tivo was invented?)
  5. ANY campaign created by fearful people. “I’m afraid they won’t get it?” are the six words that kill all great advertising.

So is your green marketing making noise, getting attention, and igniting a movement? If you’re not sure, put it to this one test:

Does it make you nervous?

If it does, and you got the guts to run it, congratulations. You’ve just fallen a giant sequoia* for all the world to see, hear and act upon.

* (No trees were actually harmed in the writing of this post)

Is your green marketing capturing the rapt attention of your customer?


Stubbs Horse Frieghtened by Lion

Look at this painting. It tells a powerful story. Where is your attention focused? Now look away and see if you can describe the landscape that surrounds the frightened horse and hungry lion.

Nine out of ten of you will not be able to recall the rock outcropping, evergreen shrub, or dramatic sky that frames this scene of pure terror. Like the startled horse focused on the crouching lion, you were probably focused on this pair of animals compressed into the painting’s lower right corner, which barely makes up 1/5th of the the painting.

This is but one example of the human mind’s typical bottom-up reaction to attention found in the book, “Rapt – Attention and the Focused Life” by Winifred Gallagher. She explores the basic premise: What we think about we bring about.

Do we approach life from a restrictive, negative viewpoint, or a more worldly and open positive mindset? Rapt offers many interesting insights on how green marketers tell their sustainability stories, and how those stories are received by the public.

Rapt, by Winifred Gallagher

Rapt, by Winifred Gallagher

“When you feel frightened, angry, or sad reality contracts until whatever is upsetting you takes up the whole world – at least the one between your ears. Life seems like a vale of tears, the future looks bleak, and the only memories that come to mind are unpleasant. The best explanation for why bad feelings shrink your focus is that in a potentially ominous situation, homing in on and reacting to any trouble quickly is more important than taking your time to get the big picture.”

When you think about it, the bottom-up grip the reptilian, fight-or-flight, brain has on your attention is confounding. It’s surprising but true that…

  • You’ll work harder to avoid losing money than you will to gain the same amount.
  • You’re likelier to notice threats than opportunities.
  • You’ll spot an angry face in a crowd of cheery people much faster than a cheery one in an angry crowd.
  • You’ll process and remember negative material better than the positive sort.
  • You’ll spend more time looking at photographs depicting nasty rather than nice behaviors.
  • You’ll react to critical words more slowly and with more cogitation than to flattering ones.
  • You’ll listen longer to complaints about yourself than to compliments.
  • Even when you sleep, most of your dreams are the bad kind.
  • On your birthday, you’re up to 20 percent likelier to have a heart attack, perhaps prompted by stress caused by fears of aging or disappointed hopes.

Rapt explores the phenomena  that the main reason why we’re wired to pay attention to unhappy and frightful emotions is that they attune us to potential threat or lose, which makes us solve the problem to survive.

Rapt is also about the positive, top-down approach to attention. The book points out that if fear and sadness warn us of danger and loss, joy, curiosity, and contentment invite us to reach out and explore the world.

For green marketers, which do you think is the best approach to creating a sustainable movement?

“Horse Frightened by Lion” is a famous painting by 18th century artist, George Stubbs. According to Winifred in her book, Rapt, “Stubbs knew that a ‘high-value’ idea or emotion is as compelling as a flash of lightening or volley of thunder, and it biases the competition for your attention so thoroughly that everything else fades into the background.”

My next chapter opens on Donald Miller’s “Storyline Conference”

“When I was younger, I could remember anything, whether it happened or not.”   – Mark Twain

My wife Michele says I embellish everything.

Our son, Parker, recalls a time when we were leaving a decidedly understated Halloween gathering when he was a youngster. As we were pulling out of the driveway, I apparently turned to him in his Einstein costume and said, “Never throw a lame party.” For good or bad, that’s stuck with him.

Do you detect a theme here? Perhaps maybe that’s why advertising has always come naturally to me. I work hard to not tell boring stories.

That’s why I was pumped about attending Don Millers’ seminar, “Storyline Conference.” with my old chum, Paul. Michele was going to go with me, but her story is taking her to France as I write.

Living a Better Story Seminar from All Things Converge Podcast on Vimeo.

Earlier this year, I was introduced to Don’s writing and philosophy when I read, “A Million Miles in a Thousand Years.” It essentially is the story of Miller reshaping his own life to make it a more interesting tale that matters. Intrigued, I then read his earlier book that spawned A Million Miles called, “Blue Like Jazz.” That’s when he got me, and my $245, for his seminar.

From his site: “At this innovative event you’ll exchange valuable insights and practical ideas for structuring your life, starting a new story, and analyzing your life through the lens of a screenwriter, mining it for meaning and renewing a personal vision for your future.”

tmp_logo500One of the chapters in Don’s life that has inspired me most is his founding of The Mentoring Project, which “Responds to the American crisis of fatherlessness by inspiring and equipping faith communities to mentor fatherless boys.”

I was taken by this because Don is not married, has no children, but knows firsthand the pain of growing up without a father. He took it upon himself to make a difference for fatherless kids in Portland, and he now serves on Barack Obama’s task force on Fatherhood and Healthy Families. Not bad for a bachelor.

It was right after I had read about the Mentoring Project that our agency was approached to help a local organization for survivors of domestic violence called SEEDs. Although modest in comparison, and with the help of our talented team at Park&Co, we created HearHer.org, a blog and online community where the beaten, abused, hushed and hidden women of domestic violence can share their stories.

To me, Don Miller proves what a difference one person can make when they decide to write a new and compelling story for themselves, and ultimately for the benefit of others.

Although I’m not a huge Twitterer, I figured it’d be fun to tweet insights, quips, oddities and ironies from the Sunday and Monday event. I hope you’ll follow along: @ParkHowell.

And I promise, I’ll only embellish a little bit.