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Dell’s empowering approach to sustainability: Twitter Q&A with its Director of Global Sustainability Operations

Dell started making its enormous impact on the tech world in 1984 when Michael Dell sold his first computer from his dorm room at the University of Texas at Austin. Now the company is making a significant impact on the planet by empower people and enterprises to do more.

Dell is routinely at or near the top of the list for the “greenest” companies on several studies including this one from Greenpeace.

I had the opportunity today to host a Twitter Q&A (Has tag #DellSus) with Bruno Sarda, Director of Global Sustainability Operations, and he talked about the many initiatives that have made Dell one of the greenest and most sustainable companies on the planet.

Here are just three of the impressive sustainability programs we discussed.

  • Dell’s Reconnect e-waste recycling initiative with Goodwill, which has created over 250 jobs and diverted more than 200,000 pounds of e-waste from landfills
  • Their revolutionary mushroom packaging for Dell servers, made of 100% organic material (The packaging, not the servers)
  • The Dell Social Innovation Challenge encourages and nurtures social innovator college students to help bring transformative ideas to pressing problems throughout the world.

Here are highlights from the Twitterview.

Q: What initially sparked your interest in corporate sustainability?

A: Our world needs help. Corporations are a huge force for change & am convinced sustainable business is better business.#DellSus

Q: @Dell is a leader in #sustainability. What is one thing Dell does that many companies forget in their initiatives?

A: @MichaelDell has inspired many of us at @Dell to drive positive change. Great to work for co that enables u to do ur best work.

Harness passion of stakeholders. We collaborate w/ suppliers, customers, competitors, academia, govt, civil society, etc.

Together we are stronger, faster & smarter. EICC, @TSCNews,@TheGreenGrid are good examples.

QWhat CSR achievements with Dell are you most proud of?

A:  Picking only one proud outcome is tough – we have many success stories in supply chain, ops, packaging, product, customers, etc.

Would say am proudest of our e-waste takeback & recycling leadership globally. The results are powerful!

Too many people still don’t know why or where to recycle used electronics. Need to improve collection rates.

Q: Your e-recycling leadership is seen in Reconnect consumer computer recycling. Why is @Goodwill a great partner in your e-waste initiative?

A.  @Goodwill is great partner b/c of our shared goal to create a positive impact on participating communities and environment.

QOne recent accomplishment is Plant-a-Tree w/ 1/2 million+ trees planted! @carbonfundorg @ConservationFun. What can we expect next with Plant-a-Tree? 

A@Dell customers are true heroes, we’re so grateful to them. They donated $2M+ to help reach this milestoneOur commitment to environmental conservation goes beyond Plant-a-Tree. You can expect more in the future.

Q: How does reuse play into Dell’s sustainability strategy?

AMuch of what is collected in takeback program can be and is reused – either in whole or in part.

QOverall, @Dell4Good refers to a lifecycle approach to sustainability. What does this mean exactly?

A: Means being aware of all the things you touch, and to look to reduce environmental impacts at every step.

We recently produced a short animated piece to illustrate what it means @Dell

Q: What patterns or trends are you noticing from you customers as it relates to sustainability?

A:  Seeing grt interest frm govt & corp customers to green their supply chain but also their operations. We help them w/ both.

Q: What green/sustainable efforts do Dell employees practice internally? 

A: Employees full of passion for #green. Many locations globally have green teams working locally. Inspiring!

Q: As a corporate leader in sustainability, how has@Dell4Good inspired responsible change in other corporations?

A: We collaborate openly w/ suppliers, customers & peers. We’ve seen our best practices adopted & we’ve adopted others’

Q: Can you talk a bit about the mushroom packaging@Dell4Good has employed recently? Why mushrooms?

A: Packaging innovation is always on our mind. How we got to mushrooms is a great story, check it out.

The best packaging protects your product while embellishing it and leaving the smallest possible footprint in the process.

Packaging matters to our customers big & small. We’ve innovated on many fronts with phenomenal results. 

 Q: What patterns or trends are you noticing from you customers as it relates to sustainability?

A: Seeing grt interest frm govt & corp customers to green their supply chain but also their operations. We help them w/ both.

Q: How does everyday consumer benefit from@Dell4Good sustainability initiatives?

A: Many ways! Consumers care most abt packaging & recycling, and we also help them save on energy use.

B2B customers care most abt energy efficiency to reduce carbon footprint & operational costs. 

Many products have biggest environmntl footprint during customer use. Important to design w/ that in mind.

We’ve achieved great progress helping all types of customers reduce their IT footprint as a result.

We used to focus most on what we were doing internally to be#green. Now, we focus most on how we help our customers do same

Q:  You’re also a professor @ASUgreen. What have ur students taught u about sustainability? Any of their ideas brought to @Dell4Good?

A: @ASUgreen students r full of great ideas. Definitely learning frm them. Many ASU entries in the Dell Challenge?

Q: What can we expect to see on@Dell‘s corporate sustainability report for 2012?

A: Continued transparency in a more attractive format that’ll make it easier to track our progress & understand our commitments.

If you missed our Twitterview today and have a question for Bruno, please ask it in the comment section below. I guarantee you’ll get an answer, and one you’ll probably like.

Why water conservation may be the next big thing for corporate social responsibility

Click on the image to read the article

Will your water rates rise like a gallon of ethanol at your corner Chevron?

Probably not.

And that’s why Americans seem to be apathetic about water conservation. Many experts argue that until we hit them in the wallet, they’ll keep wasting water.

So how do you get consumers’ attention about the pending water crisis that is barreling down on us like an Arizona haboob?

You get them to live and breathe it.

Companies and initiatives like American Standard’s Responsible Bathroom, Coca-Cola’s Global Water Stewardship, and The Great Lakes Brewing Company’s Triple Bottom Line are embracing water conservation with cause marketing that is helping to educate and change consumer behavior.

These companies underscore our core belief: an understanding learned from the nearly 14 years of running the Water – Use It Wisely conservation campaign:

“Technology alone will not save our water. You must start with behavior change.”

Click to see the show

Recently, our position on water conservation messaging was featured in Christine Birkner’s excellent article for the American Marketing Association magazine, Cause for Concern, as well as on AMA TV. Like most of the sustainability movement, companies and campaigns propelling cause marketing initiatives around water conservation are pioneers, and we need more heroes leading the charge.

“Water conservation has been billed as the most important environmental issue of the 21st century, yet few American consumers are altering their behaviors – and fewer companies are trying to motivate them to do so.”

Can you point to a corporate initiative that is championing water conservation in your community?

I’m not sure that all greenwashers should be condemned?

I’ve been reluctant to post this info graphic on greenwashing. I received it in an email last November, and I’ve been meaning to delete it ever since. However, like that tiny, but vigilant, tag of popcorn husk clinging to the back roof of your mouth, it is still there.

So here it is for you. It’s full of great stats and facts about greenwashing and what to look for. And it begs the question:

Are the companies accused of greenwashing doing it on purpose, or do they just NOT know how to communicate the real environmental impact of their products overselling their “greenness”?

Could it be that they have the best of intentions and are simply bungling their green marketing; their nefarious character created from naivet’e? I’m not ready to condemn all of them just yet, and that was my reason for not immediately posting the info graphic.

What do you think? Who are the biggest greenwashing offenders? Who are those that simply don’t get it? How can they do a better job with their stories of sustainability?

Green Marketing Exposed
Created by: Marketing Degree

Top five green/sustainable colleges for undergraduate and masters programs

While college campuses around the world face budget cuts and dwindling support for programs, many are becoming more focused on the revenue from incoming students and figuring out how to attract them.

Warren Wilson College, Ashville, North Carolina

As a resource for masters degree programs points out, many of today’s students are concerned with ecological issues. This means colleges that focus on green innovations on their campuses and marketing those improvements are much more appealing to future students. To stay competitive some schools are taking going green beyond just recycling and are improving the design of their campuses and are incorporating undergraduate and masters degree programs covering areas like sustainability. Below are five colleges are really impressive in their efforts to a positive environmental impact:

1. Warren Wilson College, Ashville, North Carolina.

This college has been a leader in green campus innovation, and started making ecologically minded improvements to their school in the ‘80s, before going green was popular. For example, they were one of the first campuses to institute a campus recycling program and they serve cafeteria food that, for a large percentage, comes directly from their sustainable campus gardens. The garden gives ecology majors at the school a chance to see the impact of sustainable growing and eating first hand, and also saves billions of gallons of fossil fuel that is used to ship conventional food from faraway places.

2. University of Wisconsin- Stevens Point, Stevens Point, Wisconsin.

At this college, not only do they have a unique conservation program to educate the leaders of an ecologically sound future, they have a waste program that makes most campuses look far less efficient. In the dorms, they have recycling chutes to make disposing of recyclables very convenient. This campus also has an onsite composting program, where students, staff and faculty create re-usable and nutrient rich compost for their community. In addition, the University of Wisconsin – Stevens Point was the first in the country to include a conservation program in the curriculum (1940s).

3. University of Maine, Orono, Maine.

The University of Main campus is pretty incredible in terms of green innovation. Not only do students, staff, faculty and visitors have free access to bicycles and a shuttle to encourage sustainable travel, but all of the buildings on campus also have to meet very rigid standards of “green-ness.” Each building has a paper recycling bin in every room, and all new buildings must meet LEED’s (Leadership in Energy and Environmental Design) green certification standards. In addition, the campus employs a Sustainability Council, Sustainability Coordinator, and houses an “eco lead” in each dorm to ensure that recycling programs are being followed closely, and energy conservation is at its most efficient.

4. Northeastern University, Boston, Massachusetts.

Not only did Northeastern begin greening their campus earlier than most, but they have also continued to integrate sustainability and ecologically sound practices into their curriculum and school mission successfully for the past 20 years. Their composting program is very effective, and many courses include a sustainability component. They have reduced their carbon footprint immensely by installing new lighting and house the first college cafeteria to gain LEED Gold standard certification and three star green certification rating.

5. University of California – Santa Cruz, Santa Cruz, California.

Not only does the Sierra Club rank this campus in the top 10 in the nation for green innovation, but their faculty also produces award winning green research. This school also dedicates entire buildings to use by sustainability and community action student groups, such as the California Student Sustainability Coalition.

The colleges listed here are doing a wonderful service to the planet and their students. These campuses save resources while allowing students to see the innovation and creativity of the green movement taking place before their very eyes. Thus, these campuses are making a difference and inspiring the future of green innovation in their student body.

Guest post by Elaine Hirsch. She is kind of a jack-of-all-interests, from education to technology to public policy. She is currently working as a writer for various education-related sites and writing about all these things instead. Her work is often found in the Greener Ideal blog

 

Reduce costs. Increase profits. Save the planet. That’s how you sell green!

If your green business solution can create a win, win, win for a customer, you can’t lose.

That’s my obvious answer to Korey Baker’s question on LinkedIn today: “What attracts business owners to the idea of “going green”?

To give my position credence, just look at McDonald’s 2011 Sustainability Scorecard. Of their 13 stated goals in five areas, they only met one:

“Increase energy awareness and education across the System to continue to realize savings to the bottom line and benefits to the environment.”

While they’re making progress in other CSR areas, including sustainable supply chain, employee experience, nutrition & well being, and community, it’s no surprise that the big savings are in environmental responsibility.

As I mentioned in the American marketing Association article about the sustainability scorecard, McDonald’s wins by reducing operating costs, increasing net profits, and creating a story about their sustainability that they can share with the world.

That’s how you sell “green” to a company. What’s your answer?