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Archive for the ‘Greenwashing’ Category

What a Paper Coffee Cup can Teach Green Marketers About Social Media Strategy

Sketch by Erin Beachy, Creative Commons

Sketch by Erin Beachy, Creative Commons

Yes, online social media takes a lot of time and effort.

No, like everything, there are no guarantees of success: It’s not a silver bullet for your marketing.

Yes, it’s OK and natural to feel trepidatious about baring your sole online.

Absolutely, you have to be authentic, warts and all.

No, you don’t have to do it just because everyone else seems to be online.

Yes, you’re right, it’s not necessarily easy to measure.

Of course, you would be wise to start with a strategy on every communications tactic you add to your marketing mix.

That’s right, online social media is a communications tactic, not a strategy.

I feel your pain. It can be overwhelming. So start slowly with a channel you’re comfortable with, be it Facebook, LinkedIn, your personal blog.

No, Twitter is not going to save the world.

These are just a few of the answers to the many wonderful questions we discussed today during our online social media workshop for our friends of Social Venture Partners of Arizona. These are remarkably accomplished business people who are fairly new, or are wanting to stick their big toe into social media. Much of their interest is in helping to build momentum for causes they are associated with, as well as prospecting for their own business.

The best advice I can give them and you is to keep it simple. Start slow and build from there.

Here’s a great example that I just happened upon following today’s social media workshop. It’s called BetaCup.com. They started following me on Twitter, I was intrigued and clicked through on their link. That’s called, “Conversion,” and is one metric of success.

I took a sip from BetaCup and liked what I found. Tody Daniels, their co-founder and community organizer, greeted me with this simple, believable video, that told an interesting story about their singular goal:

“Find the best ideas to eliminate paper cup consumption and help bring these ideas to life.”

Betacup from the betacup on Vimeo.

And they made it easy for me to share it with you.

BetaCup also makes its easy for you to submit your ideas on an open source platform that allows everyone to see and comment on your invention. The best idea, judged by a jury, wins $10,000, and the five runners up received $2,000 each. Easy idea submission plus cash = more conversion windows.

Their resources page makes it fun to do your research with links to cool stuff like how-to origami cups.

BetaCup’s blog shares tales about the coffee cup mission and related stories. I thought this video was interesting as their sponsor, Starbucks, created a tree from coffee cups in New York’s Madison Square Park. They keep hammering home the theme both online and off.

And they offer some great, easily digestible, background info on their cause, including:

  • 58 billion paper cups are thrown away (not recycled) every year
  • 20 million trees are cut down in the process of manufacturing paper cups
  • Amount of water used in the process is approximately 12 billion gallons

BetaCup is a terrific example of the power of not over-thinking your online social media project. I suppose the real effort and brilliance is in keeping it simple. The contest begins April 1, 2010, so this is a great program to follow and watch how they roll out their campaign. I think you can learn a lot here.

And remember, it all starts by telling better stories.

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Is Your Sustainability Message Believable?

906_thirsty-hummer-ad

Do you think the fur industry is green?

Does Nestle Waters really care about conservation?

Can the Hummer possibly be more thirsty for adventure than gas?

If you’re leading with a message of sustainability, the shoe must first fit. In an earlier article, I wrote about our three-legged bar stool test for sustainable marketing. Is your green marketing “Approachable,” Believable,” and “Doable?” In that piece I covered “approachability.” Now let’s talk “believability.”

Believability is about congruity. The above green marketing claims are simply not believable extensions of the advertiser.

Clorox went to great lengths, including product testing by groups like the EPA and the Sierra Club, before they launched their much-applauded Green Works line of cleaning products. They knew that for Clorox, historically a bleach-producing company, to be believable with the eco-conscious consumer, that they had to be completely transparent and insure that their products were not only green, but worked well.

Click on the image to test your carfun footprint

Click on the image to test your carfun footprint

Where Hummer puts the breaks on its sustainability believability, Mini Cooper completely outperforms in this brand position. The runabout’s “Carfun Footprint” campaign brilliantly attaches the brand’s engineering features to believable green driving attributes.

They put a nice spin on the notion of reducing your carbon footprint by selling the fact that you can have fun doing it too.

Kohler’s “Save Water America” campaign offers another terrific example of believable green marketing.

The water conservation education promotion donates $1 worth of water-efficient products to Habitat for Humanity for every person who takes the short water quiz on their site. Their goal is to donate $1 million in water efficient products that will outfit about 600 Habitat for Humanity homes.

Click on the image to take your toilet test

Click on the image to take your toilet test

Kohler’s actions are stronger than their words. Here are the six things they’re doing that are really smart, AND believable.

  1. Kohler is selling by educating: The quiz highlights the fact that nearly 50% of all toilets in America (about 100 million) are old school and waste at least two gallons of water with EVERY flush.
  2. They found a fun way to talk about your toilet: How else do you engage customers about retrofitting their toilets than to literally have toilets rain down on you during the quiz. It’s kind of cool. Plus, they direct you to toilet rebate programs in your state where you can turn in your old toilet for a new, water-efficient one through your town or city.
  3. They make water conservation interesting: Saving water isn’t always the most romantic subject. Kohler does a nice job here of engaging the visitor about the importance of water conservation throughout the home.
  4. A tangible and relevant approach to cause marketing: Teaming with Habitat for Humanity is a natural extension of the promotion. Kohler started with $500,000 in seed money, and have had about 4,500 hits to their quiz.
  5. Demonstrating industry leadership: Kohler products are inherently about water use, and now more than ever, water efficiency. By helping us all be greener (or bluer) through product demonstration, education, and cause marketing, Kohler is doing what an industry leader should: Providing the technology and education to make us all more environmentally sensitive consumers.
  6. Singular focus on toilets: Too often marketers try to accomplish too much with any one promotion.  Kohler could’ve also promoted low flow shower heads and faucet aerators as other important ways to save water in your bathroom, but that would’ve diluted their message. It’s all about toilets.

Who do you think does a credible job of sustaining their green marketing with believable promotion and action? Who do you think doesn’t?

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Green Marketing’s Six Deadly Sins of Greenwashing

How to Avoid Greenwashing Damnation

Be careful. Less than reputable "green" claims will sneak up and bite you.

Über hyperbole is everywhere. Especially in green marketing. So how do you avoid the damnation of being tagged a “Greenwasher” by using false or disingenuous green claims?

My friend Michael Gold of Florida branding and package design firm, Gold Forest, sent me this great Marketing Green article this morning: “Just Tell the Truth.”

It seems like such obvious advice that you wonder why it even needs to be mentioned, let alone have an entire post written about the subject. Don’t we all know and follow THE social media buzzword of 2009: “Transparency!”

Apparently not.

In the article they cover the six sins of greenwashing:

  1. The “Sin of Hidden Trade-off” This is like a 100% organic cotton shirt imprinted with a toxic dye.
  2. The “Sin of No Proof” When consumers have no way of verifying a claim.
  3. The “Sin of Vagueness” Be specific!
  4. The “Sin of Irrelevance” Using meaningless claims like “CFC-Free.” Chloroflourocarbons were banned in the 1980’s.
  5. The “Sin of Fibbing” Mark Twain once said, “A lie can run around the world six times while the truth is still trying to put on its pants.”
  6. The “Sin of Lesser of Two Evils” Ever hear of organic cigarettes?

So how do you avoid greenwashing damnation? According to post author Gil Friend, president and CEO of Natural Logic, you assess which of your products and services are honesty worthy of green claims. You make sure your current green claims are sound, legal and informative. You ask customers what aspects of “green” are most important to them. And finally, you consider the costs and benefits of having your green claims formally certified by a third party.

What green marketing “sins” have you seen out there?

(Upon further research after I initially posted this article, I found TerraChoice, the environmental marketing firm that created the six deadly sins. And now they’ve added a seventh: “The Sin of Worshiping False Labels.” You can download the study findings here.)

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Did Greenpeace’s Environmental Marketing on Mt. Rushmore Work, Or Did It Fall On Its Face?

rushmore

Believe me, I’m a sucker for good old fashioned stunt marketing. So it’s no wonder that Greenpeace caught my attention on Wednesday. They draped a 2,300 sq. ft. banner down the side of Lincoln’s noggin on Mount Rushmore. According to the proudly arrested Matt Leonard on his blog, they…

“…hung this banner on the opening day of the G8 meetings in Italy, and while the Senate looks to debate the Waxman-Markey bill - the first piece of comprehensive climate legislation in the US (and industry and many Democrats have rendered the bill more harmful than helpful).”

CNN captured the stunt as it happened and interviewed park-goers to get their reaction. Judging by the anger, makes you wonder if Greenpeace’s ambitious bit of environmental marketing actually generated positive sentiment to their cause and global warming?

One thing’s for sure, they could’ve used better creative direction to make the banner  resonate more with the commoner. Perhaps a thought bubble above Lincoln that said, “Is it hot out here, or is it just me?” Now that’s the kind of stuff the National park visitor can appreciate, and it would’ve gotten a few chuckles from the parking lot.

What do you think? Does this make Greenpeace look silly, radical, relevant, important, thought provoking, what…?

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National Bank of Arizona is Putting its Environmental Efforts Under a Solar Magnifying Glass

sun-photo

Have you seen the spots for Regions Bank’s new LifeGreen Checking & Savings program? What’s green about their new account? Nothing different than any other bank. They’ve just slapped some green marketing onto what has become standard operating procedures for most banks: Electronic checking (saves paper), and if you have to have printed checks, they’ll print them on recycled paper.

picture-3Oh, and when you open an account you a get a free reusable shopping tote.

National Bank of Arizona (NBA), on the other hand, is putting their money where their green mouth is. NBA recently announced a joint venture with SolarCity and First Solar to build a 222 kilowatt (DC) solar installation in Phoenix; the city’s second largest commercial solar installation to date. The project is one of the first to use Tempe-based First Solar’s advanced thin film modules. The solar systems will consist of 2,960 First Solar modules installed atop NBA’s carports. It is expected to produce more than 350,000 kilowatt-hours of solar electricity annually, enough to power approximately 20-30 Phoenix-area homes.

The project was made possible, in part, thanks to an incentive from the Salt River Project (SRP) EarthWise Solar Energy program.

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Tempe-based Fisrt Solar's advanced thin film solar modules

NBA’s new First Solar system should allow the bank to offset the emission of more than 11 million pounds of greenhouse gases over its lifetime, the equivalent of planting more than 6,400 trees, or taking more than 1,400 cars off the road for a year. Bank employees and customers will be able to view on a lobby internet kiosk live data showing how much electricity the system generates, how much pollution it prevents and how much money it saves.

All this in addition to eBanking and check printed on recycled paper.

Where Regions Bank is boardering on greenwashing, NBA is becoming a financial industry leader in sustainability. Not just by offering some flimsy green services, but by doing.  This subsidiary of Zions Bancorporation in the sunny Southwest is leveraging the environment for green growth, versus attempting to capitalize on a growing trend of greener consumers.

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