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Posts Tagged ‘corporate social responsibility’

Sustainability and corporate social responsibility apparently don’t mix well with social media

Isn’t it odd that most every company has a crisis communications plan in the event of a brand-crushing emergency, yet few have an on-going strategy for how and where to share their stories about the good they’re doing in the world?

I spent Thanksgiving eve discussing this very point on the  “Your Triple Bottom Line” radio show with Derrick Mains and Angelo Fernando. You can listen to the interview here:

Sustainability, Corporate Social Responsibility, Brand Ambassadorship and Storytelling: How do you communicate?

Corporations are relatively mute when it comes to telling their CSR stories, especially with social media. We reviewed a new, in-depth report by Custom Communications: “SMI Special Report: Social Media Sustainability Index.” They studied 287 European and North American Companies, and found that although around 85% are active in social media, only roughly 22% use social media to tell their story about sustainability and their CSR efforts.

This is especially puzzzling when you consider that another recent study determined that 75% of consumers are more likely to buy from a company with a solid sustainability and CSR story than those without. Isn’t that motivation enough for corporations to unleash their CSR storytellers and share their good news with the world?

Apparently not. It’s human nature to focus on the bad and sequester the good. It’s an odd condition, indeed. Do you know of a company that is telling their CSR story exceptionally well?

CMOs, Are You Telling Your CSR Story as Well as You Can?

Why are so many companies not telling their CSR story to their customers? Image by Ben Heine

Why are so many companies not telling their CSR story to their customers? Image by Ben Heine

What if I told you that three out of four of your potential customers want to embrace companies that are socially responsible? Don’t believe me? How about that little P.R. shop, Burson-Marsteller? They just published their Second Annual Corporate Social Responsibility Perceptions Survey.

The survey tested consumer views of companies in 14 industries, and found that 75% are big believers in corporate social responsibility. Despite the recession, 70 percent are willing to pay more for a $100 product from a company they regard as responsible.

Companies Aren’t Effectively Telling Their CSR Stories

From the report: “Companies are not communicating their CSR efforts with consumers as effectively as they could. Only 13 percent of consumers report having read about a company’s social responsibility agenda on its website. If companies are have to better communicate their CSR efforts, they may have the opportunity to influence consumer perceptions seeing as 75 percent of consumers who have read about a company’s social responsibility agenda on its website indicated that it made them more likely to purchase products or services from that company.”

So which industries are doing well and which are not? Thumbs up goes to the Food, Consumer Goods and Retail industries, while Financial Services, Healthcare and Media are a resounding thumbs down.

Here are three companies that are doing a great job of telling their CSR stories by making their causes part of their business DNA. Essentially, they’re not just creating campaigns. They’re marshaling movements. And who benefits? Everyone!

  1. Adelante Healthcare and its “Sustainable Healthcare” model
  2. Frito-Lays and its “Sun Chips” product line
  3. Patagonia, as demonstrated through its “Footprint Chronicles”

Here’s the report:

10 Considerations When Approaching a Private Company About Supporting Your Public Cause

This item originally appeared on the Water – Use It Wisely conservation blog.

A wise old marketing sage once asked me, “What’s a newspaper in business for?” “To deliver timely, accurate, and impartial news everyday to their subscribers,” I proudly responded as a young ad man trying to impress his mentor. “Wrong,” he said. “Newspapers are in the business to make money! If they’re not making money, they’re not delivering the news,” he snorted. Great point, and an even better lesson.

The next time you consider asking a for-profit company to sponsor your non-profit cause, first ask yourself the question, “What’s in it for them?” Sure, they want to be a good corporate citizen.  That’s a given.  What’s really at the crux of the question is how can engagement with you and your organization bump up their bottom line while doing good for the community?

“You must get inside their heads before you can get inside their pockets.”

Acclaimed marketing professors Philip Kotler and Nancy Lee authored an insightful college textbook called, Corporate Social Responsibility, Doing the Most Good for Your Company and Your Cause. This book is filled with best practices on private/public partnerships with companies like The Home Depot, Ben & Jerry’s and Hewlett-Packard. Because it’s written for corporate managers in community relations and corporate giving and marketing, it offers non-profit leaders tremendous insight into how companies choose causes, and how to best align your mission with their mentality.

Here are ten recommendations from the final chapter: A Marketing Approach to Winning Corporate Funding and Support for Social Initiatives.

  1. Start by developing a list of social issues that your organization or agency is currently charged with supporting and that would benefit from additional resources. Be specific.
  2. Identify a short list of corporations that these social issues might have a connection with, something that relates to their business mission, products and services, customer base, employee passions, communities where they do business, and/or their corporate giving history.
  3. Approach corporations and/or their communication agencies and find out more about their interests and experiences relative to supporting social initiatives.
  4. Listen to their business needs.
  5. Share with them the social issues your organization supports, the initiatives you are considering or engaged in, and your strengths and resources. Find out which, if any, they find most appealing.
  6. Prepare and submit a proposal to those corporations most interested in your social issues. Present several optional initiatives for potential support, ones that are the best match for their stated business and marketing needs.
  7. Participate in developing an implementation plan.
  8. Offer to handle as much of the administrative legwork as possible.
  9. Assist in measuring and reporting outcomes.
  10. Provide recognition for the corporation’s contribution in ways preferred by the company.

If you have thoughts on how to approach companies to support your cause, or a terrific case study you’d like to share, please do so in the comment box below.