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Posts Tagged ‘Seth Godin’

Disney’s Kingdom Doesn’t Seem so Magical for Green Brand Ideal Bite

Picture 4You should’ve seen her repulse when the site came up. It was as if she had just taken a big bite out of Sleeping Beauty’s poisonous green apple.

This all happened in Fort Worth, Texas. I was there last week running a social media workshop for the wonderful folks at the Tarrant Regional Water District, and the cities of Plano, Frisco and Denton.

We were online sharing websites that have been doing a good job of telling compelling stories about conservation and sustainable living. One of the attendees was excited to show us one of her favorite sites: IdealBite.com, “Advice from an eco-mom.” She gushed about how well written it was, and how she looked forward to receiving their down-to-earth and irreverent emails and blogs on all things green. Then it happened.

I typed in the URL and we were redirected to Disney.

Disney! Really?

She couldn’t believe her eyes that Eco-mom had sold out to DisneyFamily.com. Can you blame co-founder Jen Boulden? Think of the distribution. But at what cost? If you haven’t been a subscriber to their blog, here’s how they describe it’s appeal on LinkedIn:

“Far from eco-perfect themselves, the editors candidly share their humorous trials and tribulations in the blog. The secret sauce is a spoonful of “incremental environmentalism” with a keeping-it-real attitude… a perfect mix that empowers subscribers to align their values with everyday decisions.”

Will the vary voice that created the Eco-mom hit be recast to telling it the Disney way? Probably. And what becomes of her fans? Will they all feel as jilted as  the lady that was sitting to my left? If my focus group of one is any indication of the reaction to come from the rest of Eco-mom’s loyalists, Disney will have a difficult time maintaining the purity of this brand.

It seems an odd marriage, like Mary Poppins throws in with the pirate Jack Sparrow.

Eco-mom and Disney would be wise to follow the lead of an obscure drugstore in Manhattan called, “Kiehl’s Since 1851.” The curious store features a special kind of skin cream and lots of oddities. These include a Ducati motorcycle and a tiny stunt airplane hanging above hundred-year old rough-hewn floors. The well-trained staff, not what you’d expect in a drugstore, are the extension of product labels on items that are “lovingly displayed,” according to Seth Godin in his book, “All Marketers Tell Stories.” Godin writes, “The message was loud and clear: This is the work of a person, a unique individual, not a corporation.”

Kiehl’s Since 1851 is a cult brand that is doing millions of dollars in sales through service-oriented shops around the world. The real shocker comes when you learn that this quixotic brand is owned by industry giant L’Oréal. They purchased it several years ago, and they were smart to capitalize on the brand by NOT messing with the idiosyncratic character that created its mystique in the first place.

Disney bought IdealBite.com for $20 million, then ceased its publication and folded it into the “Go Green” section on its site. Hence the redirect.

Can a green brand built on an authentic individual remain sustainable in the Magic Kingdom?

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Everything I Know About Social Media I Learned in Kindergarten

What story can you tell about this cat, kid and goldfish?

What story can you tell about this cat, kid and goldfish?

I’ve been at this social media thing for two years now. Just moving into the first grade. Yes, I had to repeat SM kindergarten. I find it’s as finicky as a five-year-old.

The “experts” through their blogs, ebooks and Slideshares, have been trying to teach me the trending. The numbers. Why you’re supposed to have a gajillion followers on Twitter or you’re not cool on the playground. How to game the AdAge 150 ranking. What I’m supposed to be posting on Facebook. How I should be scheduling tweets.  FYI, SEO aids ROI. My Technorati training wheels keep falling off. I find StumbleUpon aptly named.  Digg this! “Aaaah the madness!” I cried.

For a media that’s supposed to be about “The conversation,” all I hear about are “The Numbers.” But the numbers tend to belie the conversational strength of social media. These particular stats are from “Groundswell”:

Only 18% of people online actually create anything to share, while 25% of those online are “Critics,” meaning they actually comment on the “Creators” work.  The groups overlap, so a lot of those critics are also the creators. What’s it all mean to the “Sister Mary John” school boy inside me? There not a hell of a lot of “Conversations” going on out there. Most internet denizens are more comfortable being wallflowers as they peruse from the shadows. Is that why the numbers are so dam important (Sorry Sister)? That’s called a “Broadcast” medium, not one that is actively engaged in conversation.

People Don’t Read, They Scan.

That’s bull-hockey. They don’t read because very few of us have something decent to say. Or say it very interestingly. Including, apparently, me. My “numbers” are in the tank.

Until now.

I’m going back to what all kids, including those inside of us, like: Stories!

The moral of this post moving forward is: “Stories sell.”

You want to be sustainable? Tell better stories.

I’m leaving the “How to’s,” and “The 10 Reasons Why,” and the “Lists” and the abbreviated text to the engineers and the PowerPointers. That’s all low resolution storytelling, and it’s no longer for me.

I’m not interested in folks strafing my blog anymore. There’s little interaction and no engagement. It’s not worth my time, or yours.

Instead, I’m going back to what I do best: Telling better stories. And I’m pulling from a whole new set of experts, including Steven Pressfield and his remarkable book, “The War of Art.” His “Writing Wednesdays” tip is a terrific inspiration for storytellers.

Did you know you can overlay the structure of a screen play onto everything from a Cardinal’s football game to a compelling sermon? I’ve learned this by studying Blake Snyder’s screen play bible, “Save the Cat.” Now I’m into his “Save the Cat Goes to the Movies,” where Snyder, adding credence to his structural thesis, outlines the  “Beat Sheet” for 50 influential movies, with another 50 films referenced throughout the book.

Just finishing David Mamet’s, “Three Uses of the Knife: On the Nature and Purpose of Drama”.

Up next: Seth Godin’s, “All Marketers Tell Stories,” while studying über screenwriting professor, Robert Kckee’s, “Story,” on the substance, structure, style, and the principles of telling better stories.

And finally, I’m going to share with you the intriguing work of Dr. Sam Ham (Yah, I know, a name right out of Dr. Seuss) and his moving work in “Thematic Communication” in environmental marketing and sustainability.

Why the bibliography? To underscore to you that I’m furiously serious. Stories can intrigue, incite, educate and move people. I’ve known that all my life. Just Google, “I’ll raise your a rabbit,” and you’ll see what I mean. But, like the “Apple in the Road” plot twist in a “Golden Fleece” movie genre as described by Snyder, somehow, in all the glitz and glamor of social media and its ROI and numbers, and scanning, and brevity, we have lost site of the power of telling a great story.

When was the last time you heard a good joke? I bet it’s been awhile. Email has killed the craft of joke telling. It’s not what you’re telling, it’s how you tell it. Email takes the human dimension out of a great set-up and punchline. And if we’re not careful, the pruned back, PowerPoint ideology of blog writing is going to kill the story. At least the online version of storytelling.

But where there’s conflict, there’s opportunity. Plate tectonics create both earthquakes and mountain ranges.

I’m going to be telling my story, “The Cold Shoulder of Social Media: Why it hasn’t worked for me, and probably won’t for you, unless… at the Social Media Arizona conference SMAZ on January 25 at the Mad Cap Theaters in Tempe.

And get this: Fred Von Graf, SMAZ’s producer, has even included me  as an “Expert.” I’m proud and honored to be listed with the likes of Jason Baer of Convince and Convert, and Greg Chapman of Sitewire. They’re the real experts that know how to operationalize social media, and they both have their own great stories to tell.

Mine is about what has – and more importantly, what has not – worked for me using social media. And I can tell you, whether you’re communicating online or off, it ALL begins with how well you tell a tale.

What’s your story?

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You Can Build A Tribe For Your Green Cause: Seth Godin At TED Conference

Are you ready to be disruptive and commit to creating a sustainable cause? Seth Godin’s recent talk at the TED Conference is sure to motivate you to do just that. It’s the best 17 minutes you’ll spend today (or over the long weekend) to help focus your green efforts.

Here’s what all tribal leaders have in common:

  1. They challenge the status quo
  2. They build a culture, “A 7-second handshake”
  3. They connect people
  4. Leaders have charisma, but you don’t have to have charisma to become a leader
  5. They commit to the cause, the people, the tribe

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